| Sense and Response |
Do you face: |
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The hassles of monitoring your corporate website and server's uptime? |
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The frustrating timelag between server downtime and you realising it? |
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The embarassing moments when your customer has to inform you that your website is inaccessible? |
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Monitoring the health and performance of your IT environment is crucial. Your network devices and systems may experience unexpected events such as devices failure, server overload and security breaches. System downtimes and network-wide outages can adversely affect your operational efficiency and lead to financial losses and not to mention, an adverse effect on your company’s image. |
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| Monitoring |
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| With ServerTRACKER!, EMERGE’s real-time monitoring services, you can quickly detect, respond and resolve any problem. EMERGE ServerTRACKER! tracks and constantly monitors your server or network equipment on 24x7. |
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| In the event that an anomaly is detected, ServerTRACKER! will automatically send: |
- an SMS notification to your mobile phone
- an e-mail notification to your mailbox
- a notification to our 24x7 technical support (for Advanced Managed Monitoring customers)
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ServerTRACKER! allows you to proactively monitor your server. In the unfortunate event of a system problem, ServerTRACKER! allows you to have the capability to troubleshoot and resolve the issue quickly. This leads to minimal downtime, improved productivity of your infrastructure and ultimately, improving your business revenue and reputation. |
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Our 24x7 technical support team will also assist you in doing 1st level status check on your affected IT system and providing to you a summary of our findings so that you can have a head start in your troubleshooting (available only for Advanced Managed Monitoring customers). Our professionals have the knowledge and expertise to monitor your websites, servers and networks and also assist you to ensure high availability of your computing resources. |
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| Why Monitor |
| Always On |
That’s the promise of the Internet Age.
Today, it’s possible for our customers to access your product catalogues and communicate via e-mail with you, anytime, everywhere. No doubt, web sites and e-mail are becoming two important tools for us these days. Think about the terabytes of information existing on the Internet and millions of users online searching and sharing digital information.
The Internet is indeed a vibrant ecosystem and changing the way we work, play, learn and socialise. |
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| Reality Bites |
Your website goes down without you knowing it. With the e-mail server down, you cannot receive your e-mails. Think about water or electricity supply shut-down. Such inconvenience may be of similar magnitude when we become inaccessible to our e-mails or our potential customers cannot access our websites.
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- Downtime means turning potential customers away to competitors
- Downtime means tarnishing your brand image to potential customers
- Downtime means loss in potential transaction dollars
- Downtime means you cannot receive important e-mails
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| Rise Of ServerTRACKER! Services |
ServerTRACKER! is an intelligent online tracking system. It specialise in monitoring the vital signs of your servers and website, around the clock. If it cannot sense your server’s pulse, it will send out a notification to your mobile phone, via SMS (Short Messaging System). It’s alert-at-your-fingertips, literally!
Launching a website is relatively easier compared to sustaining it over time. Making sure your system is up and running always is becoming critical and challenging,. It’s not about having the splashiest designed website that matters. Neither it’s about having the wildest range of online catalogue. It’s about ensuring your current and potential customers can access your website everytime, anytime they visit.
ServerTRACKER! assists you by providing that additional assurance and knowledge of your server’s status.
View ServerTRACKER! Monitoring Plans |
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| Server Monitoring Plans |
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Standard Monitoring |
Advanced Managed Monitoring |
| SMS Notification |
Yes |
Yes |
SMS Notification Credit
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50 SMS Per Month
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50 SMS Per Month |
E-mail Notification
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Yes
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Yes
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E-mail Notification Recipients
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Unlimited
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Unlimited |
| Server Monitoring Protocol Supported: |
| a. POP3 |
Yes
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Yes
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| b. SMTP |
Yes
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Yes
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| c. TCP PING |
Yes
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Yes
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| d. HTTP Port 80 |
Yes
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Yes
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| e. FTP |
Yes
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Yes
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| f. URL Content Check |
Yes
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Yes
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| Monitoring Frequency |
Every 10 Minutes |
Every 10 Minutes |
| Web Control Panel Access |
Yes |
Yes |
| Graphical Reports Via E-mail |
Yes (Weekly)
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Yes (Weekly) |
| Reports Type & Information |
| a. Graphical SLA Report |
Yes |
Yes |
| b. Graphical System Availability Report |
Yes |
Yes |
| c. Last Downtime Detected |
Yes |
Yes |
| d. Last Error Detected |
Yes |
Yes |
| e. Last Downtime Duration |
Yes |
Yes |
| f. Average Server SLA |
Yes |
Yes |
| g. View System History |
Yes
(Data Kept For The Past 1 Month)
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Yes
(Data Kept For The Past 1 Month)
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| h. Web Report Access |
Yes |
Yes |
| EMERGE Technical Support Assistance: |
| a. 1st Level Fault Analysis |
No |
Yes |
| b. 24x7 Monitoring |
No |
Yes |
| c. Managed Services Report |
No |
Yes (monthly)
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| d. 1st Level Liasing With IDC To Troubleshoot Fault |
No |
Yes |
| e. E-mail Report on 1st Level Fault Analysis |
No |
Yes |
| Setup Fees |
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| Monthly Price |
RM 50 / Monthly
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RM 150 / Monthly
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Enquire on attractive discounts for service pre-payment schemes! (minimum 6 months prepaid) |
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No deposit required |
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1 Year Contract |
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| Contact our consultants if you have further enquiries on regards to our Server Monitoring services or if you would require customised Server Monitoring facilities. |
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Please call our office at +603 7727 2280 to speak to one of our sales consultants or e-mail us at sales@emerge.com.my
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